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Emergency Services
When you
take on CSM as your partner, you benefit from a company that stands by its
commitment to quality, on-time delivery and assistance when you need it,
with one goal in mind: keep production up and running How we react to an
emergency is one of the key things that sets CSM apart from the rest.
Should one of our systems require emergency repair, you can depend on our
engineering staff to provide 24-hour phone and field support and whatever
troubleshooting and repairs are required. If necessary, emergency retrofits
can be done to bring units back into compliance.
However,
some emergencies require going not one extra mile, but many extra miles -
literally. Here's an example: A unit CSM was commissioning for a major foam
manufacturer in South Wales experienced a major component
failure. A CSM project engineer flew immediately to the plant, only to be
told that the part, available in Brussels, couldn't be
delivered until the following Monday. With the customer facing a
significant loss in production, our project engineer drove to the English Channel, crossed over, then
drove all the way to Brussels. There, he picked up
the part and traveled back to South Wales. The part was
actually installed that Monday, the startup was flawless, and at least one
week in production time was saved.
Whatever the
emergency, there is nothing more important than our customers' peace of
mind. That's what sets CSM apart from all the rest.
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